I have sent numerous emails, asked IT specialist from another company to help and after spending on and off over a week dealing with this have finally accepted the data cannot be retrieved. I requested a back up restored file for April (only one month of work in would be lost instead of 9months). 1&1 say they can only restore for 24-48hrs.

Do not use 1&1 unless you have time to waste and aren’t concerned about loosing your information. This could have cost me a customer. I already have numerous contacts who viewed regularly for news. Hours and days of non paid overtime down the pan. STAY AWAY from this provider

If they don’t reply for sales queries then one can guess what would be their after sales support.

Can anyone tell how is their Dedicated Hosting?

I opened an account with them and selected Paypal as payment method. I’ve setup limit as per their instructions.

I got a written notice from 1and1 that the paypal balance is not sufficient and payment was declined and they instructed to setup limit again by logging into account.

I did the same, however the payment was again declined.

I did same 3rd time but again it was declined.

I couldn’t understand what is going on. When any payment is made via paypal, it deductes the balance from the alternative payment method if the balance is insufficient so I would have expected that the same will be the case with 1and1 hosting.

However they couldn’t help out and they SLAPPED me a NOTICE from their Solicitor.
After that I made payment from my Credit Card which went thru however THEY LOCEKED my account and I LOST my hosting account and MONEY.

When I phoned them they replied they are helpless and matter will be sorted out their Solicitors.

I never saw such UNPROFESSIONAL business in my life, that too in UK.

Till date they keep on sending notices.

They are completely NIGHTMARE when it comes to customer support.